Call Centre Operator

We’re currently looking for a Call Centre Consultant to join a busy, well-established operation supporting customers through the vehicle repair and insurance process.

This is an inbound role only, no sales, no cold calling, just helping customers, answering questions, and making sure they feel informed and supported.

About the role

You’ll be the first point of contact for customers who have experienced vehicle damage and need guidance on what happens next.

It’s a role where good communication really matters, people are often unsure of the process, so you’ll be there to explain things clearly and keep everything moving.

What you’ll be doing

• Answering inbound calls and general customer enquiries
• Booking customers in for damage assessments
• Explaining the repair and insurance process step-by-step
• Providing updates and following up with customers
• Logging calls and keeping records up to date
• Working closely with internal teams to ensure a smooth experience

What we’re looking for

We’re after someone who is:

• Friendly and approachable on the phone
• Clear and confident when communicating
• Organised and able to manage multiple tasks
• Comfortable working in a structured, fast-paced environment
• Genuinely focused on providing a good customer experience

Previous call centre or customer service experience is helpful, but not essential attitude and reliability are key.

The details

• Office-based role in Arundel
• Full-time hours, Monday to Friday
• Ongoing opportunity with a stable pipeline of work
• Supportive team environment

Why this role works

• No outbound sales or cold calling
• Clear processes and training provided
• Consistent workflow (not just seasonal spikes)
• A role where you’re actually helping people, not just answering calls

If you’re someone who enjoys talking to people and being that calm, helpful voice when it matters this is a solid opportunity to step into a stable company.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.